The Case of the Missing Refund! Sounds like a job for... A CORK GENIUS!
It's actually not much of a mystery. The refund notification email is to alert the customer that the refund has been initiated by Cork Genius. Once we send it to you, it can take between 3-5 business days for that refund to be processed by your bank. If it has been longer than 5 business days, reach out to your bank for additional assistance.
If they don't have answers, circle back with us and submit a support ticket using the orange "Support" button in the lower right-hand corner of this window.